Hi WLTC!
Is there any chance you would write about this new plugin I wrote a couple of days ago? It's called Technical Support and it adds a Dashboard widget to the blog, where clients could submit support tickets immediately to their support provider.
Please take a look at the full description right over here: http://kovshenin.com/1992
The plugin is hosted at the WordPress.org Plugin Directory and is GPL licensed.
Thanks,
Konstantin Kovshenin
@kovshenin